THIS IS JUST A PART OF OUR TERMS OF USE. PLEASE READ THE FULL TERMS & CONDITIONS BEFORE PLACING AN ORDER.

2.6 RETURN POLICY (READ CAREFULLY)

 

For clothes, Shoes, Bags, and Fashion Accessories, the following terms and conditions, apply:

1) Damaged product: Please check while you receive the product from the courier company. If it’s damaged, kindly return it back to the delivery man immediately. Accepting a damaged product will render the return policy ineffective.

2) Wrong delivery: The product delivered, doesn’t match the order details. (e.g customer ordered a size 40 shoe, we sent a size 42).

3) Exchanges. We do not accept any Product Exchanges.

If your case should match any of the above-mentioned categories, please take a few close-up photos of the product, and attach them to an email mentioning the issue along with your order ID number. Once you have submitted for a dispute, kindly allow our dedicated disputes team to investigate the issue and they will get back to you within 2 to 5 working days with a resolution.

 

The return policy is ineffective if:

1) More than 21 days have passed from the time of receiving the product (size issue only).
2) Product color varies due to photography, lighting sources, or your monitor setting.
3) Size difference within 1-4 CM due to measurement standards of different manufacturers.
4) Not satisfied with the quality.
5) The product has been used.

All Electronic Items: You must collect the electronic product by yourself in front of the delivery person. If it’s DEAD ON ARRIVAL/BROKEN/DAMAGED please return it immediately. Once a delivery person leaves your house premises, you will not be eligible for a refund.

 

Note:

*Customers who confirm that they have received their goods are confirming that their goods arrived in good condition. Disputes will not be entertained after confirmation of the order. All returned Products must be unused (e.g., not worn, washed, damaged, or altered) and returned in accordance with the instructions received from ONE WP DIGITAL LLC Dispute Team.  You are solely responsible for the cost of shipping the returned Product. Unauthorized returns will not be refunded or credited to your account, and we may handle or dispose of those products as we see fit in our sole discretion.

 

For any other item, except Shoes, Bags, Clothes, and Fashion Accessories Item, you agree that you understand what you are ordering. If the product is not damaged/faulty, a return is not acceptable.